Jeffrey Mays
Cluttered, complex, confusing, garbage all come to mind when using the app. It's slow to update and frequently crashes. Not user-friendly. And it is not up to date with information about winning numbers and promotional winning information. What needs to be done is to revamp the entire app. So you login and then simply scroll down rather than having to click here and there sign in for this or that. Simplicity is the key. The largest portion of your market is not computer savvy.
49 people found this review helpful
Matt McCarthy
This app is riddled with problems. 1. I fat-fingered my name when registering and didn't catch it. I tried to change it after the fact and was told I had to upload documents showing a legal change of name. I haven't changed my name so I uploaded a picture of my driver's license. Now my account is "verified", and still spelled incorrectly. 2. Navigation is horrible and games are hidden. 3. Scanning tickets for Extra Chances doesn't work anymore.
47 people found this review helpful
Vivianne Rakentine
I used to love using this app. Now, it's just frustrating! It was working fine, and randomly (and unprovoked) it says it can't locate me, so I can't play. I've turned WiFi on and off, turned Location on and off, cleared the cache, then reset the app, and lastly, uninstalled and reinstalled the app. Every other app (Google Maps, Uber, Life360) tracks my location accurately. I've tried Verizon and Samsung with no help. Not even from VA Lottery themselves. Just done 👎🏼
67 people found this review helpful