FAQs

There are a lot of scams in which criminals try to convince you that you won a non-existent "prize" and that you can claim it by sending them a "fee" or "taxes." It's only after you've sent them your money that you discover it was a fraud. These scammers are often located overseas, which means it's extremely unlikely you'll ever recover your money. They can be smooth, convincing and very persistent. They often prey on the elderly. Here are some tips on how to avoid being a victim. Remember: If it seems too good to be true, then it probably is!

Please email us and provide the name of the store, the store's address and any other important information you might want to include. We'll be happy to look into it for you!

See our How To Claim page for more information.

Yes. All prizes are subject to income taxes. We must withhold federal and state taxes from each prize over $5,000 - 24% for federal taxes and 4% for state taxes. For all prizes over $600, the Lottery will issue a federal form W2-G to the winner.

Why would you want to wait? Seriously, you have 180 days from the date of the draw for draw games and 180 days from the official game end date for Scratchers.

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As of July 1, 2019, a new law in Virginia allows winners of prizes greater than $10 million to claim that prize anonymously, unless the winner agrees in writing for the Lottery to release their name and hometown. The amount of the prize and the store where the ticket was bought will still be publicized, but the winner’s name and hometown won’t be released by the lottery.

For prizes of $10 million and less, all prize winners remain public record. That means when you win, it’s not a secret! Your name, hometown, prize amount, date of win and where you bought the ticket are all public record. In addition, if you win a larger or unusual prize, we post a news release with your photo (yes, your photo will be taken when you collect that prize)..

The news release and photo can be posted on our website, Facebook page, other social media platforms like Twitter, or other places for reasonable publicity, and it might be reported in news media. If you win a really large or unusual prize, we might hold a news conference with you..

Remember, the Virginia Lottery offers games to all Virginians, and they're played by Virginians who love games…and people want to know where those big Lottery prizes are won! After all, if you never heard about any big winners, would you play?.

By the way, the Virginia Freedom of Information Act allows the Lottery not to release a player's home address, phone number and Social Security number – and we don't..

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Losing a lottery ticket is almost like losing cash. Lottery tickets are bearer instruments. Unless you sign your winning ticket, anyone else can claim the prize.

In most instances, yes. You'll want to check the specific rules for each game. All winners don’t necessarily have to be present to claim winnings. However, we would need a photo I.D. and documented proof of Social Security number for any person who would be receiving money. If someone can’t make it to claim the prize, we would mail that person’s winnings since we can't give another player someone else's prize. If your group wins a jackpot prize, we would require all group members fill out a beneficiary form.

Basically, our advice would be this: have an agreement in place, signed by all of your members, that details how you will split any wins (i.e. equally, some more than others, annual payout vs. cash option, etc.). You could even have the agreement notarized if you choose. If your group should win a large sum, hopefully you will already have some of those tough decisions made!

One important thing to remember is that if your group wins a prize with both a cash option AND an annuity option, all group members must agree on one option. In other words, we can’t give some group members the annuity option and others the cash option. Consensus is a beautiful thing!

No. Even though there is only one set of winning numbers, each state accounts for ticket sales and validations separately. Your Mega Millions, Powerball and Cash4Life® tickets can be validated only in the state where you bought it.

You can claim any prize by mailing your signed ticket to:

Virginia Lottery Claims
P.O. Box 1254

Richmond, VA 23218-1254

Just to be safe, we suggest you use certified or registered mail and provide your complete name and address information on the envelope. Don’t forget to write your Social Security number on the back of tickets worth more than $100.

Simple. If you win a cash prize of $600 or less, just take the signed ticket to any Virginia Lottery retailer.

If you want to go to a Lottery customer service center or one of our two Prize Zone locations, you need to make sure you bring your Social Security card or an official document with your Social Security number for all prizes greater than $100. You also need to bring a photo I.D. If you are not a U.S. citizen, you'll need to bring a green card.

Want to mail in your winning ticket? For prizes greater than $100, just make sure to put your Social Security number along with your signature on the back of the ticket.

Keep in mind, if you want to cash a winning check greater than $1,000 at Bank of America (that’s our bank, by the way), be prepared to show two forms of I.D. For a list of acceptable I.D.s, click here.

What options do I have to claim a prize?

We offer several convenient options to claim your Lottery prize:

• Prizes equal to or less than $5000.00 can be claimed in the Virginia Lottery app or at valottery.com via your mobile device’s web browser. Learn more about mobile cashing.
• Prizes equal to or less than $600 can be claimed at any Virginia Lottery retailer.
• Prizes over $600 can be claimed at a Virginia Lottery Customer Service Center.
• You can claim your prize by mail (see below).

Click here for more information about problem gambling or addiction. That page includes information about the Virginia Problem Gambling Helpline, which is available 24 hours a day toll-free at 888-532-3500.

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Yes. Although most people can play the lottery or other games of chance without ill effects, there are some people for whom gambling of any sort can be harmful. It's not always easy to recognize gambling addiction. Just because someone gambles a lot doesn't mean he/she is an addict – and just because someone doesn't gamble much doesn't necessarily mean he/she is not an addict. The Virginia Lottery encourages you to play responsibly. Click here for more information on where you can seek help or just ask questions if you think you or someone you know has a gambling problem.

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Because the Virginia Lottery sells an age-restricted product, it is important for us to officially verify your age.

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We can’t wait to play with you, but we need to know who you are first! By creating an account with the Virginia Lottery, you’ll have access to Online Play, you’ll be able to enter eXTRA Chances drawings, and you'll be eligible for additional promotional opportunities as they become available.

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The “My Account” page is basically everything you need to know about your account with the Virginia Lottery! Want to know how much money is in your account? Your transaction history? Your upcoming draws? Bonus opportunities? This is the place to be!

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Don’t worry – you’re not the first person to forget your password! All you have to do is enter the email address you used to create your account, and we’re game to assist you. If you don’t see an email from us shortly, be sure to also check your spam folder.

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By clicking on “My Upcoming Draws,” you can select “Calendar” look at upcoming drawings you’ve purchased. Want a little more detail on each drawing? Easy! Just click on “List.” Can’t remember which numbers you selected for a particular draw? Click on “View Numbers”

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On the “Personal Details” page you can see a quick summary of your basic account information, such as the street address and phone number you provided at registration. Most importantly, you can update your email address and change your password on this page.

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On the “General Settings” page, you have the opportunity to change your preferences on receiving emails and text alerts from the Virginia Lottery.

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Those numbers will be saved for you in case you want to play them again. You can save just one set of numbers at a time.

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The Virginia Lottery does not charge for the service, but certain data and messaging rates may apply based on your mobile phone plan. Please check with your phone company.

In order to complete the account-registration process, we’ll need to verify your email address. To do so, we will send a verification code to you via email. The goals are to ensure the accuracy of the email address you entered and to prevent fraud. If you don’t receive the email with your verification code at the address you provided, please check your spam/junk folder or your Promotions tab. If you still can’t find the email, confirm that you entered your email address correctly, and then click the Resend code link. If you still don’t receive the email within five minutes, please contact Customer Service at (804) 692-7777, and select Option 3.

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The top prize and second prize annuities in Cash4Life® are for YOUR life. Those two prizes are paid in annual installments for the life of the winner or for 20 years, whichever is greater. However, if something should happen to you before you've received 20 years of annual payments, we will pay the remaining amount to your designated beneficiary.

No. Winning tickets can be cashed the day after the drawing.

The Cash4Life® top prize is based on a 365-day year. It is paid in annual installments of $365,000. Every four years, we have an extra day in February. When that happens, top-prize winners will not receive an extra $1,000.

Cash4Life® drawings are held in Lawrenceville, New Jersey, daily at 9 p.m. ET.

In some cases, the top and second prizes in Cash4Life® can be shared. If the ticket owners choose the cash option, the prizes can be shared. If the ticket owners choose the lifetime option, then the winners would receive 20 annual payments in lieu of a "lifetime" payment stream; split "for-life" prizes are not payable over multiple lifetimes. The prize election, cash or lifetime, must be unanimous. Depending on how many ticket owners or prize shares are involved, the cash option may be the only election available; a lifetime option is not available for any prize share of less than $500/week. To comply with tax rules, winners may be required to complete a Split Ownership/Proceeds Verification Form at the time of prize claim.

Cash4Life® tickets are sold in Florida, New York, New Jersey, Pennsylvania, Tennessee, Virginia, Maryland, Georgia, Indiana, and Missouri.

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Yes. To be fiscally responsible and to avoid jeopardizing the important programs that Lottery revenues fund, we’re obligated to set certain liability limits, and Cash4Life® is no different. So let’s get down to the nitty gritty!

For prize level 1 (jackpot prize of $1,000 a day for life) – For any drawing, a grand-prize winner will receive either $1,000 a day for life (minimum of 20 years) OR $7 million as a one-time cash option prize. If there is more than one winning grand-prize ticket sold in all participating states, then the prize amount will be shared equally by all grand-prize tickets for that drawing. In certain rare situations, a cash prize may be the only option available.

For prize level 2 (second-tier prize of $1,000 a week for life) – For any drawing, a prize-level-2 winner will receive either $1,000 a week for life (minimum of 20 years) OR $1 million as a one-time cash option prize. If there are more than five prize-level-2 winners sold for any single drawing in all participating states, then the amount for each winning ticket will be calculated on a pari-mutuel basis, with each ticket sharing equally a lifetime prize of $5,000 a week for life (minimum of 20 years) OR a $5 million cash prize pool. In certain rare situations, a cash prize may be the only option available.

If there are more than seven grand-prize winners and at least one prize-level-2 winner in any single drawing, then both the grand prize and prize level 2 become pari-mutuel prizes. In this scenario, the prize pool to be allocated equally among the total number of winners (from all participating states) will total $7 million plus the lesser of ($5 million or $1 million multiplied by the number of prize-level-2 winners). Each winning ticket will share the defined prize pool equally for the cash value, and the lifetime option will be calculated as delineated in sections 9.4 and 9.5 of the Cash4Life® Finance and Operations Procedures.

Sounds complicated? Well, it is! But that’s okay. We need to be prepared, and you can rest assured that most of these situations would be extremely rare.

Here's how it works: Bank a Million offers the "Play Your Way" feature. Players can make one $2 wager, two $1 wagers or four $0.50 wagers. Click here to see a prize chart showing the prizes they'll play for.

In any single drawing, we'll pay out $2,816,902 for top prizes. Think of that as 8 "shares." Each winning $2 wager represents 4 shares. Each winning $1 wager is 2 shares, and each winning $0.50 wager is one share. If the top prize would exceed $2,816,902 in a drawing, then the top-prize winners share that amount proportionally, according to their shares. We can pay up to 8 shares with everyone getting his/her full amount. If there are 9 or more shares, the top prize goes pari-mutuel.

Here's how it works: Bank a Million offers the "Play Your Way" feature. Players can make one $2 wager, two $1 wagers or four $0.50 wagers. Click here to see a prize chart showing the prizes they'll play for.

In any single drawing, we'll pay out $2,816,902 for top prizes. Think of that as 8 "shares." Each winning $2 wager represents 4 shares. Each winning $1 wager is 2 shares, and each winning $0.50 wager is one share. If the top prize would exceed $2,816,902 in a drawing, then the top-prize winners share that amount proportionally, according to their shares. We can pay up to 8 shares with everyone getting his/her full amount. If there are 9 or more shares, the top prize goes pari-mutuel.

In each Bank a Million drawing, we draw six numbers, and then WE draw the Bonus Ball, which gives you one extra chance to possibly increase your prize level (not including the top prize). If this Bonus Ball number appears in the player’s first six numbers, then it is considered a match, and prizes at the lower level can be increased. The number on the Bonus Ball is not used to determine top-prize winners of $1,000,000.

For example, if you match 4 numbers, that would be a $40 prize. However, we then draw the Bonus Ball. You have that Bonus Ball within your original six numbers, thereby matching 4 AND the Bonus Ball. With this one extra chance to match a number, you've increased your prize from $40 to $400!

The important thing to remember is: your ticket has six numbers on it, but we draw seven numbers. That means there is an extra chance to match a number. The Bonus Ball is like any of the other six numbers: if it matches one of the numbers on your ticket, it is considered a match.

Cash 5 with EZ Match features a jackpot that starts at $100,000 and grows and also has the EZ Match add-on. For an extra $1 per play, EZ Match gives players a chance to win up to $500 instantly. In short, the difference is the presence of a jackpot that grows and the optional feature that gives players a chance at an instant win. For more information, visit the Cash 5 with EZ Match game page.

Cash 5 with EZ Match is designed like most Lottery games. Most of the prize money the Lottery puts into the game goes into the top prize, and that obviously affects what is left for the other prizes.

Every time we talk to players about our games, the No. 1 feature they are concerned about is the maximum amount of money they can win.

We recognize that putting money into other prizes is worthwhile and makes the game more satisfying for players. Players win other prizes much more often than the top prize. So, while most players tell us all they care about is the top prize, we try to put an appropriate amount of money into other prizes.

You must be 18 or older.

You can purchase Lottery games with cash, debit, and pre-paid gift cards (like Visa & MasterCard). By law, you cannot play with credit cards. You may want to check with your local retailer about debit. Some have store policies that do not allow debit for lottery games.

Deposits on valottery.com for online play can be made with debit card, PayPal, or bank account ACH.

Every day people win the Virginia Lottery. Where a ticket is purchased does not determine whether it’s a winner. It’s true – some areas that have a larger population base tend to sell more tickets. Statistically speaking, it makes sense that these locations would have more winners, simply because they sell more tickets.

But it's important to note that everyone has the same chance of winning no matter where he/she purchases a ticket. Feel free to search for winners in your area here.

For the best answer to this question, check with the appropriate taxing authority (Federal, State, or Local). You may find information at www.irs.gov or www.tax.virginia.gov. You should also consult a tax professional for assistance.

For some games, the advertised top prize is an annuity, which means it's paid out over a set number of years. In most of those games, we give you a choice: you can either take the full prize amount in annual payments, or you can take a one-time payment called the "Cash Option."

Here’s how it works: When we get the word that a prize has been won in Virginia, even before we know who the winner is, we invest in U.S. Treasury Bonds in an amount that will guarantee the full prize amount over all the years of the annuity.

But let’s say you’re the winner, and you don’t want to get a payment every year. So you tell us you prefer the cash option. We then sell those Treasury Bonds, and you get the proceeds of the sale. It won’t be as much as the annuity amount, but it will be all at once. Which option is right for you? You definitely should talk to a financial professional before you make that decision.

Here are the Virginia Lottery games that offer both an annuity and a cash option:
• Mega Millions
• Powerball
• Cash4Life®
• Some Scratcher games

Mega Millions, Powerball, Keno, Cash 5 with EZ Match and Cash4Life® tickets CANNOT be canceled. Want to be sure you got the right numbers? Filling out a playslip is the way to go! For Pick 3 with FIREBALL, Pick 4 with FIREBALL, Pick 5 with FIREBALL and Bank a Million, take a minute to check your tickets before you leave the store. If it’s not what you wanted, ask the clerk to cancel it.

Note: Tickets purchased from a Lottery Vending Machine cannot be canceled. Online purchases cannot be canceled.

Online Games:

• Scratchers: An instant classic. Your best bet for quick fun.
• Print ‘n Play: All your favorite games. Instant wins. No scratching required.
• Online instant games: Play online from anywhere in Virginia.

Daily Games: Chances to win twice a day, seven days a week.

• Pick 3 with FIREBALL. Win up to $500.
• Pick 4 with FIREBALL. Win up to $5,000.
• Pick 5 with FIREBALL. Win up to $50,000.

Jackpot Games:

• Mega Millions & Powerball. Biggest jackpots around. Both games drawn multiple times a week.
• Cash4Life®. Top prize of $1,000 a day for life. Second prize of $1,000 a week for life. Drawn daily.
• Cash 5 with EZ Match. Classic lotto feel, modern features. Jackpot that starts at $100,000.
• Bank a Million. Top prize is a tax-free amount of $1,000,000 paid in one lump sum. Drawn twice a week.

Keno: Drawings every four minutes (except during system processing time). Prizes able to be won vary by the wager and number of spots played.

CASH POP: Match one number to win. Five drawings every day.

It depends on which type of rules you want. For instructions about how to play a specific Scratcher, visit our Scratchers page and look for the specific game. Then, click on the name of the game to view more about it.

If you're looking for official game rules that contain legal language, we're happy to provide these upon request. Just visit our Contact Us page, and submit your request there. Easy peasy!

Print 'n Play Games don't have a limited numbers of prizes like Scratchers do. Think of it this way: a Print 'n Play Game is like a pile of 240,000 or 480,000 imaginary tickets. In that pile are $2 winners, $10 winners, $100 winners, etc. – whatever the game calls for.

Some of those tickets are top prize winners, as determined by the game's odds.

Each time a player requests a Print 'n Play ticket somewhere in the Commonwealth, the host computer randomly selects one of those tickets and prints it.

The ticket that was just sold is then returned to the "pile" so that the next player still has the same 240,000 or 480,000 to choose from.

This is why a Print 'n Play Game never runs out of top prizes and why you won't see information about Print 'n Play prizes remaining on our website. Whenever a Print 'n Play Game is sold, it gets put back in the "pile." The term for this type of selection is, sampling with replacement .

We post detailed information about all of our Scratcher games (including top prizes remaining) on this website. It's the most current source, and it's updated daily. You can also contact us by clicking here.

When both of the following events have occurred in any Scratcher game:

1. The last instant win top prize has been claimed;
2. All second-chance top prize drawings, if any, have been held;

the Virginia Lottery will:

a) notify all Lottery retailers and Customer Service Centers to stop selling the game immediately;
b) automatically block future orders via the Lottery's computer systems;
c) automatically update the website on the next calendar day that no top prizes remain.

If you don't see a particular Scratcher game listed, it's probably expired, and you won't be able to claim a prize from that game anymore.

The Virginia Lottery's first Scratcher game was "Match 3." It went on sale September 20, 1988, as the Lottery's first game. On the first day alone, 5.5 million tickets were sold. An estimated 91 players won $5,000 that first day and 36.2 million tickets were sold in just the first week!

The overall odds of winning are established when a game is printed and are calculated by dividing the total number of tickets printed by the total number of prizes available. If there were 500,000 prizes in 2,000,000 tickets, for example, the overall odds would be 1 in 4. This does not guarantee a winner every fourth ticket, or even every eighth or tenth ticket. When Scratcher tickets are printed, prizes are randomly distributed throughout the packs. Although a particular string of 5 or 10 tickets may not produce a winner, another string of tickets could produce several winning tickets.

1. Hold Scratcher ticket in your left hand.
2. Hold coin or other scratching device in your right hand. (for left-handed players:reverse)
3. Apply coin to ticket in a back-and-forth motion.
4. If scratching reveals a winning ticket, jump up and down and shout, “I won!”

Click here for information on what games are available.

You can view the draw live on our website by visiting the home page right before it starts and clicking on the draw countdown at the top.

FIREBALL is an add-on for Pick 3, Pick 4 and Pick 5.

• After each day and night Pick 3 with FIREBALL, Pick 4 with FIREBALL and Pick 5 with FIREBALL drawing, the FIREBALL number will be drawn from 10 numbered balls (0-9) for each game.
• The FIREBALL number can be used to replace any of the Lottery-drawn numbers to make new combinations. If a player’s numbers with the FIREBALL number match the winning numbers, the player wins a FIREBALL prize.
• FIREBALL is optional.
• Adding FIREBALL doubles the cost of the play(s).
• All FIREBALL wins are separate and in addition to other Pick 3, Pick 4 or Pick 5 wins.

Megaplier is an add-on feature available when you purchase a Mega Millions ticket. When you buy your ticket and tell the clerk to add Megaplier, you’ll pay $1 more per play. If you win with Megaplier, your non-jackpot prize is increased 2, 3, 4, or 5 times, depending on the Megaplier number drawn for that draw. The Megaplier number will NOT appear on your ticket. Megaplier increases your winnings up to $5,000,000. To see a chart showing Megaplier prizes and the number of balls in play, click here.

Power Play is an add-on feature available when you purchase a Powerball ticket. When you buy your ticket and tell the clerk to add Power Play, you’ll pay $1 more per play. If you win with Power Play, your non-jackpot prize is increased 2, 3, 4, 5, or 10* times, depending on the Power Play number drawn for that draw. To see a prize structure for Powerball, click here. You can win up to $2,000,000 with Power Play.

*10X multiplier available only for jackpots of $40M to $150M

Looking for raffle results? Click here to view winners from past raffle drawings.

Remember that prizes can be redeemed for 180 days from the date of the drawing.

Don’t feel like picking your own numbers? Use Easy Pick and let the computer choose for you!

Tickets can be purchased until 10:45 p.m. for everything EXCEPT Powerball, which stops sales at 10 p.m., and Cash4Life®, which stops sales at 8:45 p.m.

The Mega Millions annuity is paid out as one immediate payment followed by 29 annual payments. Each payment is 5% bigger than the previous one. We used to pay the jackpot in equal installments, but players expressed concern that the cost of living would be increasing while their payments were not. We changed to payments that increase each year to help protect winners’ lifestyle and purchasing power.

For a typical jackpot of $100 million, the initial payment would be more than $1.5 million, and future annual payments would grow to almost $6.2 million.

When the jackpot is $200 million, each payment is twice as big. When the jackpot is $50 million, each payment is half as big, etc.

Powerball sales will stop one hour before the drawing at 10 p.m. on Wednesdays and Saturdays.

Tickets went on sale Sunday, January 31, 2010. The first Powerball draw that included Virginia Lottery tickets was held Wednesday, February 3, 2010.

Yes. By law, all Virginia Lottery profits are required to be used by the Commonwealth for K-12 education. For more information, including year-by-year sales and profits figures, click here.

Call, write, email. We’re here for Virginia!

PHONE: (804) 692-7777

MAILING ADDRESS:
Virginia Lottery Public Affairs & Community Relations Department
600 E. Main Street
22nd Floor
Richmond, VA 23219

EMAIL: Click here to send an email.

You can see all of your account transactions, including deposits, wagers, prizes won, and account withdrawals, in your account history. Transactions are available for viewing in your account for the previous 12 months. If you were a MobilePlay player, that transaction history is also available in your account.

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You have the option to purchase multiple drawings at once by using the drop-down menu and selecting a set amount of future draws. You can also select Auto-Renew to purchase all draws for the next two weeks and have them auto-purchased every two weeks after that.

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Your entire purchase must be completed on one device. If you begin a purchase on one device, while it will stay in your Shopping Cart until the purchase is complete, that pending purchase will not be visible if you log in to your account from another device.

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The bank routing number is a nine-digit code printed in the bottom left corner of your check that identifies your financial institution. Your account number is unique to your bank account and is located directly to the right of the routing number. sub_deposit.

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For draw games such as Mega Millions or Powerball, a “Play” is one set of numbers. For online instant win games, a “Play” is when you set your ticket cost (and number of tickets, when applicable) and click or tap the “Play” button.

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Occasionally, the clearing house will prevent a high-dollar deposit. We are working to loosen the deposit restrictions through the clearinghouse. In the meantime, here are some alternatives:

• Try limiting your purchase/deposit for ACH to $220.00 or less. You should be able to complete an additional purchase in 6 business days. After a few successful purchases, you should no longer have this issue.
• Use a debit card. Pre-paid debit cards are also accepted.

We’re working on bringing you more ways to purchase games, so stay tuned!

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Withdrawals can be made via the following methods:

• Visa Debit
• Bank Account ACH wire transfer
• Online Banking (link your virginialottery.com account to your online bank account)
• Withdraw at Retail using the Virginia Lottery App

Learn more about withdrawing at retail.

Select Withdraw on the My Account screen and follow the steps. All withdrawal requests must be approved by The Lottery before being processed. Online withdrawals typically post to your bank account in 3-5 business days depending on how long your bank requires to process the transfer. Withdraw at Retail vouchers may take 1-2 business days to process but are generally approved much more quickly, and are valid for one month after approval.

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As part of our commitment to responsible gaming, we've allowed you the choice to exclude yourself from future purchases of Lottery games and to exclude yourself from entering any Lottery promotions and second-chance drawings. If you choose to exclude yourself, you cannot reactivate your account for the duration you select, and you will not be able to set up another account.

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If your withdrawal request is pending, it means that it is under review either because this is your first withdrawal request or because you are requesting a withdrawal to go to a new destination account. We are working to complete our reviews and make sure your withdrawal is processed according to your request, typically within 48 hours of you providing all of the necessary information. If it has been longer than 48 hours, feel free to open a chat session or contact our customer care center at 804-692-7777.

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Want to get in the game? You will need to create an account and deposit a minimum of $10 into your wallet. Then you’re ready to play! Choose which game you want and click the “Play Now” button to get started!

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If you’ve decided not to complete a purchase, just click on the trash can icon to clear that purchase.

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When you win while playing online, your winnings go right back into your player wallet! Here’s what winning looks like:

• Prize up to $100: goes immediately back to your wallet.
• Prize of $100.01 - $600.00: we will process an automatic claim for you and your funds will go into your wallet almost immediately.
• Prize over $600.00: we will send you an email to start the claim process.
• Prize over $100,000.00: we will contact you directly during the claim process to arrange awarding your win.

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Online draw games can be purchased at checkout using funds in your player wallet, or by one-time purchase with a debit card ($5 minimum).

Online games can only be purchased in-game using funds in your player wallet.

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As part of our commitment to responsible gaming, we want to provide you the option to monitor your play by establishing your own daily, weekly or monthly limits. To set your deposit limit, select your time period from the dropdown, enter the maximum amount you’d like to spend, and choose Submit to save your settings. If you choose to increase your deposit limit your change will take effect 48 hours later.

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We offer the following options to deposit funds to your account:

• Debit card (restrictions may apply)
• Bank account ACH wire transfer
• Venmo
• PayPal
• Online Banking (link your online bank account to your Virginia Lottery account)
• Pay Near Me (purchase online funds from local participating retailers)
• Online Cash (purchase online funds from a Virginia Lottery retailer or vending machine)
• You can also add funds to your wallet by claiming winning lottery tickets in the app. Learn more mobile cashing.

One-time purchases of draw game tickets can only be purchased with debit card ($5 minimum), as well as all auto-renewal purchases.

Your deposit was not completed. You might need to provide some additional information if you are using a bank account so that we can better confirm your identity. Or you can try your debit card. Please note that selected deposit limits may be impacted by payment processor limits. If you reach the limit set by one payment processor, you may choose to add another payment method. For your protection, we take extra precautions to be sure that you are an authorized user of a bank account! Need help? Open an online chat with us now.

We offer the following options to deposit funds to your account:

• Debit card (restrictions may apply)
• Bank account ACH wire transfer
• Venmo
• PayPal
• Online Banking (link your online bank account to your Virginia Lottery account)
• Pay Near Me (purchase online funds from local participating retailers)
• Online Cash (purchase online funds from a Virginia Lottery retailer or vending machine)

You can also add funds to your wallet by claiming winning lottery tickets in the app. Learn more about mobile cashing.

If you believe that you are physically located in Virginia, and you are being restricted from making a deposit or wagering on valottery.com on a mobile phone or tablet, make sure that your device’s Location Services are turned on. Enabling Wi-Fi, GPS and/or cellular data on the device can also assist us in successfully locating you.

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In order to made a deposit or play online, we need to verify that you are physically located in Virginia. Our geo-location systems require Wi-Fi, GPS, or GSM signals to locate you. The more network signals you have within range of your device, the more accurately we can locate you.

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The steps for enabling or disabling Location Services and GPS depend on your specific mobile device and operating system.

For iPhones, iPads, and other iOS devices:

1. Go to Settings> Privacy> Location Services.
2. Make sure that Location Services is on.

For Android devices:

1. Open your device’s Settings (usually a gear icon).
2. Tap Security & Location> Location. (If you don’t see “Security & Location,” tap Location.)
3. Make sure that Location is on.

Need additional information? Select your device type below for the official support guide:

iOS Location Support

Android Location Support

Please select your browser below for relevant support:

Google Chrome

Mozilla Firefox

Safari

Internet Explorer 11

Microsoft Edge

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Many features in the app are available without having to log in, such as checking winning numbers and scanning a ticket to see if it’s a winner, but you will need an account to play games and enter promotions in the app.

Prizes up to $5000.00 won on Lottery tickets purchased at retail can be claimed in the app. Learn more mobile cashing.

No. You can use the same username and password in the app that you use on the Lottery website. Also, if you create a new account in the app, you can use that to log in to the website. Whether you access your account from the app or the website, all your account information such as transaction history and personal information will be the same.

If the app doesn’t prompt you to allow access to the camera when you first try to scan a ticket, or if you initially deny access and change your mind, you’ll have to go allow the app access to the camera in your device’s settings.

When searching for a signal your device searches for the nearest cell tower. Sometimes when you are near Virginia’s border, that tower might be on the other side of the border in another state, which can prevent you from playing or making a transaction in the app.

You can withdraw from your online wallet at retail using a withdrawal voucher in the app. Learn more about withdrawing at retail.

To wager, deposit, or withdraw funds in the app, you must be logged into your Virginia Lottery account (created in the app or at valottery.com), and physically located in Virginia.

To play online games in the app, you must add a payment method (debit card, PayPal®, or bank ACH), and deposit funds to your account (the minimum deposit is $10). Then you can play any online game at your desired price using the funds available in your wallet.

To play draw games in the app, you can use funds from your wallet as described above, or you can add the tickets to your shopping cart and pay for them at checkout using a debit card. The minimum shopping cart purchase is $5.

You can learn more about playing online, payment methods, depositing, and withdrawing at our How to Play Online page.

Play games in the app! Our new app features the ability to play Lottery games on your phone or tablet from anywhere in Virginia. Just login to your account or create one, add a payment method, and deposit funds to your wallet. You’re now ready to play online games, and many of your favorite draw games such as Powerball, Pick 3, and Cash4Life®. You can learn more at our How to Play Online page.

Quick and easy navigation. We want to make sure you can get wherever you want to go, whenever you want to get there, so we’ve added an all-new navigation bar at the bottom of just about every page in the app.

Mobile App Navigation Menu Dashboard Winning Numbers Games Promotions More

Use it to browse games, enter promotions, and easily access all your favorite features.