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Lottery Headquarters - View Map
600 E. Main Street
Richmond, VA 23219
(804)692-7102 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Prize Zone West - View Map
1620 E. Parham Rd.
Richmond, VA 23228
(804)266-1748 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Shenandoah Valley - View Map
1790-26 E. Market Street
Harrisonburg, VA 22801
(540)433-9299 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Hampton Roads - View Map
2306-2308 W. Mercury Blvd.
Hampton, VA 23666
(757)825-7813 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Central Virginia - View Map
Longwood Village Shopping Cntr.
1506 S. Main Street
Farmville, VA 23901
(434)392-7292 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Roanoke Valley - View Map
1287 Towne Square Blvd.
Roanoke, VA 24012
(540)561-7402 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Southwest Virginia - View Map
408 E. Main Street
Abingdon, VA 24210
(276)676-5548 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

Northern Virginia - View Map
14550 Potomac Mills Rd.
Woodbridge, VA 22192
(703)494-0640 (fax)

Office hours:
8:30 a.m until 5:00 p.m.

You’ve scratched your ticket or you’ve checked those winning numbers and you’ve discovered you have a winning ticket!

Before you do anything else, sign the back of the ticket. In fact, it’s a good idea to sign every ticket you buy, even before you know if it’s a winner. A ticket is a bearer instrument. By signing it, you protect yourself. Never hand an unsigned ticket to another person, unless you are okay with that person claiming a possible prize.

online subscriptions claims

If you won a prize in Mega Millions, Powerball or Cash4Life® with an online subscription, here's how to claim your prize.

a new way to get paid!

The Virginia Lottery is pleased to offer two convenient ways to claim your winnings at our customer service centers and prize zones. You can now choose a check or a Visa debit card for prizes from $10 to $5,000. Keep in mind the Visa debit cards cannot be reloaded with new funds

prize is $600 or less

If the prize is $600 or less, Virginia Lottery retailers may cash it. Keep in mind that many retailers don't keep large amounts of cash available, for security reasons. Retailers can, however, pay you with a check or money order. If you prefer, you can take it to a Virginia Lottery customer service center, one of the prize zones or claim your prize through the mail. We'll gladly issue you a check or a Visa debit card for your winnings. The only difference is that you'll need to provide a valid government-issued photo ID and proof of your social security number if the prize amount is greater than $100.

prize is more than $600

If your prize is more than $600, you can take it to a Virginia Lottery customer service center or one of the prize zones. To the right is a list of addresses and phone numbers. Be sure to bring a valid government-issued photo ID and your social security card or other proof of your social security number. Double check your photo ID and Social Security card to ensure your name is exactly the same on both documents as they need to match exactly to claim your winnings. When you get there, you'll fill out a claim form or click here to get the form now. If you have questions about what you need to claim, call 804-692-7000.

Not a U.S citizen but you reside in the U.S.? No problem. Just bring your green card (permanent resident card), a government-issued photo ID (a Visa will work) and an official document displaying your Social Security number. Not a U.S. resident? We've got you covered as well. We'll just need to see a valid photo ID.

You can also claim your prize through the mail. Sign your ticket and mail it to: Virginia Lottery Claims, P. O. Box 1254, Richmond, VA, 23218-1254. Be sure to complete the requested information on the back of the ticket so the Lottery knows where to send the check or Visa debit card. If the prize is more than $600, you'll need to supply a copy of both your government-issued photo ID and your Social Security card. If the prize amount is $600 or less, just include your social security number. It's a good idea to make copies of the front and back of the ticket, and use registered mail to make sure your ticket arrives safely.

don't wait too long

Drawing tickets expire 180 days after the drawing. Print 'n Play games expire 180 days after the purchase date. Scratcher tickets expire 180 days after the end of the game.  These Scratcher games are currently active or recently ended. If you don't see that game listed there, that ticket may have expired which means you may be out of luck.

lottery prizes are taxable

If you win more than $600 it will be reported to federal and state tax agencies. If you win more than $5,000, taxes will be withheld automatically. Currently, the Lottery is required to withhold 24% for federal taxes and 4% for state taxes. If you win a large prize, it’s a good idea to talk to a tax professional soon after your win to discuss how it will affect your tax situation.

If you owe delinquent debts for things like back taxes or unpaid child support, it will be automatically withheld from prizes greater than $100 claimed at a Lottery office.

Don’t forget that if you win a Virginia Lottery prize, it’s not a secret. All prizes greater than $600 are public record. If you win a large prize, your name and photo might be posted on the Virginia Lottery website and possibly reported in news media. This proves that real people really win Virginia Lottery games. If you never heard about anyone winning the Lottery, would you play? That’s why Virginia law makes sure the Lottery doesn’t award prizes in secret. We're game for showing Virginians that real people do win the lottery often!

acceptable government-Issued photo IDs

  • Motor Vehicle Operator's License
  • Photo Identification Card issued by a local, state or federal government agency or entity
  • Craft or Trade License issued by local or state government
  • Armed Forces Identification
  • U. S. Passport or Passport Card 

acceptable SSN documentation

  • Social Security card issued by the Social Security Administration (Neither a copy of the card nor a metal/plastic reproduction is acceptable for in office visits.)
  • W2-G issued by the Virginia Lottery within the past 6 months
  • W2 issued for the prior tax year with full social security number
  • Federal or State income tax return filed for the prior tax year
  • Verification letter from the bank on bank letterhead displaying claimant's name and social security number (Letter cannot be older than 30 days.)

privacy notice

The Federal Privacy Act (Public Law 93-579), 5 USC §552a requires that this notice be provided when personal information is collected from individuals.

The Virginia Lottery is subject to the Virginia Government Data Collection and Dissemination Practices Act (Va. Code § 2.2-3800, et seq.). Provision of a player’s social security or tax identification number is voluntary; however, the Lottery may be unable to validate and process a prize claim without the number due to the application of the Virginia Lottery Law and the regulations adopted thereunder (Va. Code § 58.1-4000, et seq.; 11 VAC 5-11-10, et seq.), as well as the Virginia Debt Setoff Collection Act (Va. Code § 58.1-520, et seq.). For prizes of $600 or more, the Virginia Lottery requires a player’s social security or tax identification number for tax withholding and reporting purposes, pursuant to 42 USC 405(c)(2)(C)(i), 26 USC 3402(q), 26 USC 6041, 26 C.F.R. 31.3042(q)-1(e) and the regulations enacted thereunder.

Information is collected to validate and process a claim and for promotional, investigative and administrative purposes. By submitting this claim, you consent and agree to such use, and waive any and all claims whether known now or in the future related thereto. The Virginia Lottery is subject to the Virginia Freedom of Information Act (Va. Code § 2.2-3700, et seq.). Once a prize has been validated, the following facts are public information and may be subject to disclosure: (i) name, (ii) city and state of residence, (iii) game played, (iv) amount won, and (v) date won. For purposes of this subsection, amount won means the nominal prize amount, the cash payment if different from the nominal prize amount, and the cash payment after taxes are withheld. The Virginia Lottery will not disclose any other personal or identifying information without your permission unless legally mandated to do so.

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