If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
collection of personal information
The Virginia Lottery will not collect any personal information about you (i.e., your name, address, telephone number, or email address) unless you provide it to us voluntarily. If you have access to the Internet, your computer automatically has an Internet Protocol ("IP") address. We use IP addresses to gather information to track the number of visitors to our website and to identify our most popular pages so we can improve site content.
The only ways we can obtain your personal information are if you submit it to us through one of our interactive forms or send us a general inquiry or feedback.
If you register for a Virginia Lottery subscription or promotion, create an account, or submit your information to us through our website, we may collect the following from you:
- Contact information such as: name, date of birth, email address, mailing address, and phone number
- Financial information such as bank account number and billing address
- Last four digits of your Social Security number
- Preferences information such as product wish lists, order history, and marketing preferences
If you do not want your personal information collected, please do not submit it to us! If you have already sent this information to us and would like for us to delete it, please contact us.
We use this information to:
- Fulfill your subscription request
- Administer your account
- Confirm you are eligible to play our games or participate in our promotions
- Send you requested information or respond to your questions/concerns
- Send you marketing communications, such as electronic newsletters or emails
- Improve our website, marketing, and business efforts
- Conduct research and analysis
- Display content based upon your interests
public disclosure of your information
As part of winning prizes from the Virginia Lottery, it is our policy to reserve the right to share and display some of your information on our website and social media pages. Specific language is included in all official game and promotion rules to advise players of the specifics of this policy. Claimants may have their first and last name, photo, hometown, and prize amount shared or displayed in these locations.
To request removal of your personal information from our website, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
sharing of your information
Except as specified above, the Virginia Lottery does not collect personal information.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may provide your personal information to companies that provide services to help us with our business activities such as verifying your identity during your subscription request or fulfilling promotional prizes. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- as required by law, such as to comply with a subpoena or similar legal process,
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or
- to any other third party with your prior consent
We maintain security standards and procedures regarding unauthorized access to ensure that the Virginia Lottery website remains available to all users and to prevent unauthorized attempts to upload or change information or otherwise cause damage to the site. When you enter sensitive information on our website, that information is transmitted to the Lottery along an encrypted communication path. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Information on individuals causing, or attempting to cause, damage to the website will be traced and released to the appropriate legal authorities to investigate suspected or actual criminal activity.
access and choice
If your personal information changes, or if you no longer desire our service, you may correct or update it through your account settings page or by contacting us using one of the methods listed below. If you provided us with personal information but do not have an account, please contact us through the contact information listed below. We will respond to your access request within ten (10) days.
We will retain your information for as long as your account is active or as needed to provide you service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you chose to receive marketing communications from us and wish to no longer receive them, you can indicate this by following the “unsubscribe” instructions provided on this site or by contacting us as indicated below.
Our website includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our website. These Features may collect your Internet protocol address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy statement of the company providing it.
The Virginia Lottery does not warrant the accuracy, reliability or timeliness of any information published on the Virginia Lottery website or any site to which we link, nor endorse any content, viewpoint, product or service linked from this system and shall not be liable for any loss caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. Virginia Lottery does not store this information for the sole purpose of sending this one-time email. Your friend may contact us at our Contact Us page to request that we remove this information from our database.
To offer comments about the Virginia Lottery website, about the information presented in this Privacy Statement, or to find your closest customer service center, please visit our Contact Us page. Our headquarters is located at, and our mailing address is, 900 E. Main Street, Richmond, VA 23219.